Polebank Hall Care Home LogoPolebank Hall Care Home Logo
Polebank Hall Care Home motif
CQC Good Rated Care Home in
Gee Cross, Hyde

A calm, caring home for your loved one

Choosing care for someone you love is never easy. At Polebank Hall, we offer warm, down-to-earth support in a safe, homely setting, with a team who keep you informed, look after every resident like family would, and genuinely care.
calming care

Rated Good

By the Care Quality Commission
View CQC Report

Est. 1999

Year our home
was founded

28 Rooms

En-Suite
Care Suites
Residential and Dementia Care in Hyde

Polebank Hall Care Home is based in Gee Cross, Hyde, offering residential care and dementia care in a calm, welcoming home - set within a traditional hall with a real local story - where families are always kept in the picture.

Stockport Road, Gee Cross
Hyde
SK14 5EZ

Your kind of home – calm, warm, and homely

Polebank Hall is a place where residents can relax, feel safe, and be themselves. We don’t believe in rushing people or putting on a show. We focus on comfort, familiar routines, and a warm atmosphere, so day-to-day life feels settled, gentle, and reassuring.
  • Calm, friendly surroundings that feel homely and familiar
  • Welcoming to families, with visits always encouraged
  • A calm, familiar day – shaped around each resident and their choices.
Polebank Care home piano
Polebank Care Home reading

People that notice the little changes and keep you in the loop

Great care is about more than tasks. It’s about noticing the small changes, understanding what someone needs, and supporting them with patience, kindness, and real attention. Our team take pride in doing things properly and keeping families informed, so you always feel confident in the care your loved one is receiving.
  • Kind, patient care, done properly every day
  • Clear communication with families and next of kin
  • Professional, attentive support, including complex needs

Good food, a proper sense of home and everyday enjoyment

At Polebank Hall, the little things matter. From home-cooked meals to a laugh with staff, we focus on what makes people feel comfortable and cared for. Activities are there to enjoy - never forced, with space for quiet days, company, and the routines residents know best.
  • Home-cooked meals, with choices and support at mealtimes
  • Meaningful activities, gentle routines and social connection
  • Quiet lounges and relaxed spaces for rest and comfort
Polebank Care Home Kitchen
“The staff are well trained and meet the needs of every patient with care and attention to detail that I've not seen in other homes, the staff are welcoming and can't do enough for you or the patients in their care, The manager has been there many years and has a fantastic team around her, I wouldn't hesitate to recommend this home to anyone who is looking for care for their loved one.”
D M (Husband of Resident)
“My dad went into Pole Bank last year which was obviously a stressful and uncertain time for the family. The staff have been amazing, helping him settle, reassuring him when he has a confused moment and just generally being there night and day. Me and my sister (his only family) couldn't be more grateful or praise them highly enough”
Gary H (Son of Resident)
“I am so grateful for the staff at Polebank. Every one is caring and patient, and however demanding the resident, they treat everyone with dignity and respect. They cope with complex needs as well as personal care, and liaise well with next of kin etc. More subtly, they are aware of changes in behaviour, and spot when someone is "not their usual self" or when medications may be having side-effects. This combination of professionalism with personal attention is hugely reassuring. My friend is always complimentary about the food, too - even when he can't remember what he's had!”
A B (Friend of Resident)
“I am writing this review on behalf of myself, my brothers and the wider family. Mum has been a resident of Pole Bank since March 2020 and if I'm honest, the only reason she has reached 90 is due to the diligent care of the staff. They very approachable and welcoming to all visitors, even to the point of letting the family take over the dining room on her 90th birthday last July. My father, although missing her greatly, was always content that she was in a safe place and he used to say that he enjoyed being a husband again instead of having the pressures of being a carer. Since his death, the family has been kept totally in the picture on everything that is happening with mum and the home keeps detailed information on how mum is or what she needs. Days at Pole Bank are filled with activities and during holidays the environment is enhanced with decorations. It's a home from home.”
Jennifer R (Daughter of Resident)
“Our friend has been in pole bank for 3years,she is well cared well for,the team are lovely,just recently her husband passed away,they showed her nothing but kindness,they even took her to visit him in hospital. I would say it's a lovely home and the residents are lucky to be in there.”
Janet M (Friend of Resident)
“The level of care ,understanding and compassion is outstanding you can feel genuine love from all staff, well Done to you amazing staff for looking after my husband and other residents so well!x”
Sharon K (Partner of Resident)
“My mum has called Polebank her home since April 2025. The care staff are an authentically kind and caring team and look after my mum with a warm approach, patience and understanding. The team are also excellent at communicating with me to keep me informed about mum's care and treatment, and to update me about any changes in between my visits. I know my mum is as happy and contented as she can be and for that I am very grateful to the care staff and leadership team.”
Julie C

Residential and dementia care in Gee Cross, Hyde - Polebank Hall

Our Care Services

Support that is personal, calm and consistent - with a team who love what they do.
Resident knitting at Polebank Hall Care Home, Gee Cross

Dementia Care

We provide dementia care for residents living with mild, moderate, and advanced dementia. Our approach is calm, familiar, and reassuring - built around what helps each person feel safe. We support memory loss, confusion, anxiety, and changing needs, while keeping things calm and familiar, creating a steady routine that reduces stress.

Dementia Care
Smiling resident on a bench in the gardens at Polebank Hall

Residential Care

Residential care at Polebank Hall offers day-to-day support in a safe, homely setting. Whether your loved one needs help with personal care, medication, meals, or mobility, our team are there with patience, kindness, and reassurance. We take time to understand routines, preferences, and what helps someone feel comfortable, settled, and respected.

Residential Care
Carer gently holding a resident's hands at Polebank Hall

Palliative Care

We provide gentle, respectful palliative and end of life care, focused on comfort, dignity, and compassion. Our team support residents and families through an emotional time, keeping communication clear and calm. We make sure no one feels alone, and care is delivered with warmth, patience, and respect.

Palliative Care
Resident playing the piano at Polebank Hall Care Home

Respite Care

Whether you need a short-term break or temporary support following an illness or hospital stay, our respite care offers reassurance and comfort. Residents benefit from 24-hour care in a warm and friendly home, while families can take time to rest and recharge, knowing their loved one is in safe hands.

Respite Care
Resident enjoying a visit from a dog at Polebank Hall

Specialist Care

Some residents need more specialist support alongside day-to-day care. Polebank Hall can support a range of complex needs, including Parkinson’s disease, stroke recovery, acquired brain injury (ABI), COPD/pulmonary conditions, and bariatric care. We take a calm, practical approach - adjusting care as needs change, focusing on comfort, safety, and keeping families closely informed.

Specialist Care
Smiling resident seated in a lounge chair at Polebank Hall

Convalescent & Short-Term Care

If your loved one needs short-term care after illness, injury, or a hospital stay, we can provide a calm place to rest and recover. We support medication routines, nutrition, mobility, and personal care while rebuilding strength. Families have peace of mind knowing support is in place while they recover.

Convalescent & Short-Term Care
Resident with a member of the care team at Polebank Hall

Day Care

Polebank Hall also offers day care for older people who would benefit from support, company, and a warm routine during the day. It can be a great option for families who need regular help, or for those who want social connection in a safe setting - with meals, activities, and kind support.

Day Care

Our caring team

Meet the dedicated team who bring warmth, experience and heart to life at Polebank Hall every day.
Polebank Care home Staff

Annie

Activities Co-ordinator
Our Activities Co-ordinator, Annie, brings daily life at Polebank Hall to life in a natural, relaxed way. Activities are designed to suit different needs and moods — from group socials to quieter one-to-one moments. The focus is always on enjoyment, familiarity, and keeping residents connected, without forcing anyone into things that don’t feel right for them.
Chantelle Nelson Home Manager Polebank Care Home

Chantelle Nelson

Home Manager
Chantelle leads Polebank Hall with a calm, hands-on approach and a strong focus on dignity, communication, and consistency. Families value her openness and steady leadership, especially during stressful times. She’s proud of the team’s warm culture and high standards, and believes the best care comes from knowing residents properly — their routines, preferences, and what helps them feel safe and settled.
Hannah Deputy Manager at Polebank Hall Care Home

Hannah Elphick

Deputy Manager
Hannah, our Deputy Manager supports the day-to-day running of the home and helps make sure every resident receives safe, attentive care. Working closely with families and the wider team, they help maintain calm routines, clear communication, and high standards across the home. Their focus is simple: make sure residents are comfortable, respected, and properly supported every day.
Jasmine Head Chef at Polebank Hall Care Home

Jasmine

Chef
Our Chef provides home-cooked meals that residents enjoy and families often comment on. Meals are prepared with care, with attention to choice, comfort, and dietary needs. For many residents, food is one of the highlights of the day — and we do our best to keep it familiar, nourishing, and enjoyable, with a warm mealtime atmosphere and support when needed.
Polebank Care home Staff

Kerry

Head Housekeeper
Kerry and her team help keep Polebank Hall clean, comfortable, and running smoothly every day. From tidy bedrooms to well-kept shared areas, their work supports the calm, homely environment residents and families value. They take pride in the details, respond quickly when something needs attention, and help make the home feel safe, welcoming, and well cared for.

Amenities & Services

Everything you need – 
our Amenities & Facilities

Comfort, safety and daily essentials, all thoughtfully taken care of

En-suite
Bedrooms

Comfortable rooms with private bathrooms

Home-Cooked
Meals

Freshly prepared meals every day

Daily
Activities

From music to crafts, something for everyone

Quiet
Lounges

Peaceful spaces to relax or chat with loved ones

GP & Private
Nurse Access

Regular healthcare support on-site, or GP visits

24/7
Support

Around-the-clock care and reassurance

TV in
each room

TV and phone points in every room

Laundry &
Linen Service

All washing and ironing taken care of

Nurse Call
System

Discreet safety and support in every room

Day
Trips Out

Gentle outings to local spots, parks and community events

News & Advice

News, help and advice for those looking for a care home, or thinking about care in Gee Cross, Hyde.

Ready to make Polebank Hall home?

Join us for a cup of tea and a chat. We're always here to help you.
Polebank Hall
Calming Care
© Polebank Care Home Ltd.
Regd. Co No. 03860781